Before audit requests begin to flow in, take the following foundational steps to ensure the Requests process runs smoothly:
- Define Your Audit Scope: Confirm the frameworks, control sets, and time periods included in the audit.
- Upload Initial Evidence: Upload all scoped policies, procedures, screenshots, and logs to Trustero. This ensures auditors have access to a baseline set of materials.
- Map Controls Accurately: Double-check that uploaded evidence is mapped to the correct controls and that each control reflects its most recent implementation state.
- Assign Internal Stakeholders: Ensure every control is assigned to a designated internal control owner. Because audit requests are tied to controls, the control owner should serve as the default request owner. However, you can reassign requests to others as needed. For example, a project manager may be designated to coordinate the audit. Establishing clear ownership up front improves accountability and speeds up response cycles.
- Configure Audit in Trustero: Set up the audit in the platform under Compliance > Audits so requests can be created, tracked, and resolved in context.
Taking these steps ensures your team and system are ready before the first auditor request is made.